FAQ - Frequently Asked Questions

Jump to:

 

FUNDRAISING & PURCHASING

How Much does Spunsor Give to the Charity?
Spunsor gives 25% to the charity for every purchase made on Spunsor on the apparel. Why not more? Our services are 100% free to the charity, but that comes with a cost, so to continue supporting charities with our services, we need to not just survive, we need to be able to grow (read below - Where does the rest of the money go towards?). The overall percentage that we give out is 30% of our revenue. We hope that as we grow, we increase our ability to negotiate pricing, become more efficient, so we can be even more generous to the charities we partner with.
How Much does Spunsor Give to the Designer?
Spunsor gives 5% per purchase to the designer of artwork on the apparel if it sells a minimum of 15 products per design. Once the minimum threshold of 15 units per each design is met, Spunsor will retroactively give 5% on all purchases to the designer of artwork on the apparel.
Where does the rest of the money go?
Our service is 100% completely free to the charities we partner with, and that comes with a cost that we gladly bear, but we do want to exist 5, 10, 20, 50 years from now. Without some margin, we couldn’t continue our mission to partner with charities and help inspire change in the world. No country, state, county, company (for-profit or non-profit), individual, or family can survive if their expenses exceed their income. It’s additionally hard to grow, plan for the future, and/or expand our services to charities without some profit. In a nutshell, we are no different from anybody else - we have expenses outside of what we give to the charity and designers for each article of clothing sold. Expenses include, but aren’t limited to, credit card transaction fees, hosting costs, clothing setup costs, clothing blanks, packaging, shipping from our printer to our place of business, payroll, utilities, rent, travel reimbursement, legal, accounting, marketing, web development and maintenance, office supplies, furniture, and equipment like computers. With that said, the rest of the money goes towards Spunsor printing, fulfilling the shirts, operations, other expenses, and a bit of profit to plan for growth.
Who designs the apparel artwork?
We wanted to produce bold designs that resonates and inspires a wide spectrum of supporters - Designs that people love to wear. Its hard to stay fresh, and there’s so many talented creative people out there, so we opened Spunsor to designers all around the US (we’ll open up to international designers in the future). We hope that they are inspired by great causes, and in turn inspire supporters with their passionate art. We just launched and hope more designers will want to help us inspire others.
Why should I buy Spunsor’s Cause Inspired Apparel?
First, to financially support great causes making a difference in the world. Second, to help spread awareness by wearing ultra comfortable apparel inspired by worthy causes.We hope that people like the cool designs that participating designers create just as much as you do. We also hope that it’s also so comfortable to wear that you love to wear it often. As a result, we hope that people around you ask about it, and you share the story with them, and in turn they get involved.
How long do I have before a design is no longer available for purchase?
Designs are available if the design sells at least 15 units within the first 30 days of it being available to the public to be sold. However, it may be removed if the charity and or designer determines to terminate the design(s). Each charity determines how long they want their Spunsor event to run. If the design has no sales activity over the course of a 30 day stretch, the design will be removed.
When is my credit card charged?
All purchases are charged immediately.
What forms of payment are accepted?
We accept all major credits (Visa, MasterCard, Discover and American Express) using Authorize.net as our preferred gateway. For all you PayPal users, we offer PayPal checkout too!
Got more questions?
Feel free to shoot us questions, comments and suggestions to customerservice@spunsor.com or call us at (949) 236-7633 during our normal busienss hours between 9am-6pm Pacific Standard Time. We will be more than happy to help you out!

PRINTING

What’s the quality of the Apparel?
We want you to love how the apparel feel, so you wear it over, and over, and over. As a result, we print our shirts on designer quality apparel blanks. They are similar to the designer shirts you'll find at major department stores - Shirts you'll normally spend $25-40 for, except we give 30% out to the charity and designer combined. To balance cost and maximize supporter comfort, apparels are composed of either 100% ringspun cotton, poly/cotton mix. We’re always open to suggestions, and will do our best to test, sample different types of blends that balance high quality, comfortable clothing with cost, while maximizing what we are able to give back to the cause.
What is your printing technique?
Spunsor offers two different methods of printing, in order to provide a process that best suits the artwork. We offer traditional screen printing for the majority of our products, as well as digital printing on selected items.

Screen printing involves creating a stencil, and then using that stencil to apply layers of ink on the printing surface. Each color is applied using different stencil, one at a time, combined to achieve the final artwork.

Digital printing is a much newer process that involves the design being processed by a computer, and then printed directly onto the surface of the product. Digital printing is not a heat transfer or applique, as the ink is directly adhered to the fabric of the garment. Each printing process has its strengths, and our team will weigh these when deciding which to use for each design.
Do you offer male, female and youth sizing?
Yes we do! Each product will have individual sizing based on garment type.
Where are your products made?
We are base in the Los Angeles area and only use local printers to print all of our goods. While we do not currently use garments that are made in the USA, we do use a company that is WRAP certified (Worldwide Responsible Accredited Production.)

SHIPPING & RETURNS

How much does shipping cost?
For orders within the Continental U.S., the flat rate shipping and handling is $5.99. Non-Continental US and all international flat rate shipping and handling is $8.99.
If I order multiple products, do they ship in one package?
First off - on behalf of the charity - THANK YOU for your support! For the most part, products will ship in one package. Unless of course your order is generously large, we will probably have to ship in multiple packages. We want to be sensitive to everyone’s pocket book, and will do our very best to minimize the shipping costs when we can. In the long run, we want as many dollars to go to the charities we support than other third party services.
When does my order ship?
To maximize what we are able to give back to the charity, we generally print designs on your apparel at the middle and end of each month. Shirts will ship approximately a few days after print. As a result, please allow between 2-3 weeks to receive your apparel.
Where do your products ship from?
Los Angeles, California.
Does Spunsor ship to military addresses?
Absolutely.
Does Spunsor ship internationally?
Sorry, we currently do not ship internationally.
I have not received my order yet, now what?
You can track your order on USPS, UPS, FedEx or email us at customerservice@spunsor.com.
I made a mistake in my order, now what?
Hopefully your order has not been processed and/or shipped so please email us right away to customerservice@spunsor.com or call us at (949) 236-7633. If your order has been processed and shipped changes cannot be made to your order.
Can I exchange my Apparel for another size?
Unfortunately we do not accept exchanges at this time because we do not stock inventory of the designs. To maximize what we are able to give back to the charity, we only print the quantity and sizes that’s been pre-ordered. Please look at our fit chart prior to ordering to determine the best size/fit.
Can I return my Apparel for a full refund?
We do not accept returns at this time. After we go to print, and have processed transactions, we give the charity the monies raised from the purchases as soon as possible so they can be certain of the donations that will support their cause.
Will I be alerted once my order is processed?
Of course! you will receive an automated email with the appropriate tracking information for your order. If you have any issues please contact customerserivce@spunsor.com or call us at (949) 236-7633.

DESIGNERS

How much do I get paid when my design sells?
Spunsor gives 5% of each purchase to the designer after a minimum of 15 products per design are sold. That means, once the minimum threshold of 15 products per design is met, you will see 5% earnings for the original 15 products sold reflected in the designer admin and will from there on earn 5% on every sale without needing to reach a threshold again.
How do I get paid?
Once your design is printed on purchased products (say that 5 times fast), you can begin collecting payments from Spunsor either by Paypal money transfer or Spunsor check. We will reach out to collect your preferred payment method, Paypal email and/or address. Payments will be issued at end of each Quarter: March, June, September and December. If you have not heard from us, please contact customerservice@spunsor.com.
Why don't you pay more?
We would love to pay more, but in order to maximize what the charity gets, and to keep providing this awesome service to charities, right now 5% of each item sold is what we're able to pay out. Sometimes we might give some cool chotchkeys along with your payout. See each design brief for details.
Is there a limit on how many products I can sell on Spunsor?
No. We welcome and encourage you to support as many causes as you can and to submit multiple design for your favorite cause!
Do I have to live in the United States to submit designs and get paid?
No, you can be anywhere in the world and submit designs. However, note, if you are outside of the US you will need a Paypal account to receive payment.
Can I Change the price of the product?
Sorry but the prices on each of the products are pre-determined by Spunsor and the charity/organization. We like to keep things consistent so we hope you understand. Remember that every sale benefits the charity / organization so this is a win win for everyone.
Do you have restrictions on the artwork?
Always use your original artwork and keep it clean. No adult references allowed. You can use up to 4 colors for each design.
Are there deadlines for submitting artwork?
All cause pages up 24/7 and open for posting your new designs at anytime. So, no deadlines.
What size image should I create?
We will need you to submit your final artwork as well as some preview images. Here are the details for each:

Artwork: This is the file we use to go to print with. It can be a PNG, AI, or PSD file. Before you submit your design, you should scale it to the dimensions you would like it to be printed on the t-shirt. Our maximum print size is 15" x 17", so make sure your artwork is that or smaller. Our minimum print resolution is 150 DPI, 300 DPI is even better. Artwork must be on a transparent background, or if you do include a background, it will be printed on the shirt. The max file size is 15mb.

Preview images: These are the images that customers see on Spunsor.com. We've created some templates to make your life easy! You'll be able to download them from the submit design form. Images submitted needed to be in GIF, JPEG, or PNG formats and must be 640 pixels wide by 500 pixels tall.
What happens if I upload and my artwork doesn't meet the requirements?
Unfortunately we will have to reject the artwork. Please re-read the design brief very carefully, check for anything that violates the brief or a requirement, adjust your artwork and resubmit it.
Who owns the rights to the designs I upload?
You do! Anything you put on Spunsor will always be yours. The charity / organization appreciates all of the support and effort you provide. If you need a design removed from our site please contact us at customerserivce@spunsor.com or call us at (949) 236-7633.
How do I get my product featured on the homepage and/or emails?
Our team selects a handful of awesome designs and rotate it onto our front-end page and into our emails. If we dig your design we’ll make sure we try to feature it.
Why submit my design here?
First, to support great causes making a difference in the world. Second, by creating awesome designs that people can wear and help spread awareness by wearing ultra comfortable apparel. Lastly, you’re doing a lot of good for the cause and also making a few bucks on the side! It’s a win win for everyone!
How can I promote my design better?
We always encourage you to share your design with your friends and family via email, Facebook, Twitter and other social media outlets that you use to communicate with people you know. This is your design supporting the great cause so get it out there and spread the awareness.